At E-connect Software Inc (ECSI), we specialize in end-to-end Salesforce implementations, Salesforce Consulting, Integration, Salesforce Org Audit, building custom applications on platform as well as Salesforce Admin and Support services. Our highly skilled Salesforce developers, solutions architects, and project managers will confidently guide you through each step from requirements-gathering to post-launch using thoughtful change management techniques to ensure your whole team is successful.

Salesforce Consulting & Implementation

ECSI provides 360 degree Salesforce consulting services to enterprise organizations helping them in their CRM Transformation initiatives. Our pool of certified Salesforce consultants are skilled in major Salesforce Clouds can also help in implementing AI based solutions linked to Salesforce.

We offer turnkey Salesforce implementation services ranging from discovery and project envisioning cloud architecture setup, agile custom development to support and maintenance. Whether you’re a business looking to increase revenue or a non-profit hoping to heighten social awareness, we have the right solutions for you.

Salesforce Development Capabilities

Service Segments

Sales Cloud – Get the best out of your Sales Cloud implementation with ECSI’s Sales Cloud experts

Whether you are looking to reach out to leads and customers in a more effective way, enhance your existing sales processes or support your mobile sales teams, ECSI has the expertise to help get you up and running in no time. Our developers and consultants will setup, configure and customize your Salesforce Sales Cloud to deliver improved sales results and increase revenue numbers. This involves the creation of highly effective email templates, workflow and approval, custom reports and dashboards, customized for your industry and business needs. Our consultants will provide optimal set up and configurations for Sales Cloud that include,

Lead & Opportunity Management

Pipeline and Forecasting

Account & Contact Management

Campaign Management

Sales Productivity analysis with Reports and Dashboards

Einstein for Sales Cloud

Mobile app integration

Service Cloud – Deliver exceptional customer service by leveraging Service Cloud capabilities of ECSI

Whether you are looking to improve customer services, optimize customer account management or create channel communication spaces, ECSI has the experience to help get you up and running in no time. Our certified Service Cloud consultants can help integrate and implement Service Cloud to help your team be more productive and enable them to create deeper more meaningful relationships with each and every customer. Our consultants will provide optimal set up and configurations for Service Cloud that include,

Configuration deployment

Custom fields creations, custom objects, record types & page layouts

Workflows Setup

Omni Channel Communication

Case Management

Knowledge Management

Service Console

Community Portal

Service Analytics

Field Service

Einstein Bots and Case Classification

Our Service Cloud experts are just a click away to address your customer services challenges.

Salesforce CPQ - Intelligently guide your Lead to Cash Journey with Salesforce CPQ

Salesforce CPQ (Configure, Price, Quote) software is designed to configure accurate, personalized, and targeted price quotes quickly and easily with the click of a few buttons. Give your sales team the ability to react quickly and confidently to your customer’s changing requirements. When quote-to-cash (QTC), CPQ and invoicing systems lack integration and efficiency, companies lose productivity, receivables slow down, and revenue suffers. At ECSI, we provide high-quality Salesforce CPQ services to organizations to enable them to produce sales quotes rapidly. We leverage the CPQ to ensure successful sales growth of the businesses.

Benefits of Salesforce CPQ include:

Increased accuracy in quotes, allowing for more upsell and cross selling opportunities

Increased sales staff efficiency and improved customer relations

Guided Selling – Helps sales reps narrow down the product offerings

Subscription Billing – Easy management of subscription based products

Deliver real-time pricing

Customized customer quoting (can be tailored to meet customer needs)

Manage contracts and renewal quotes easily

Reduce pricing approvals and drastically improve cash to quote timeframes

More collaboration among departments – Eliminate department silos

To find out how Salesforce CPQ can make your quote to cash process faster and more efficient – Contact us and our CPQ experts will connect with you!

If you are struggling with your Salesforce org and need immediate  assistance from a Salesforce expert – Get in touch with us