Salesforce Administration and Support

Introduction

ECSI has been offering phenomenal Salesforce Support and Administration services to Salesforce users. Our support services encompass everything from technical strategy and business alignment to an extension of your in-house support team. We’re here for whatever you need so you can see the maximum ROI from your Salesforce platform.

Clients can leverage support from our team of certified administrators, developers and solution architects who have in-depth knowledge of Salesforce and understand your unique business needs. ECSI’s team comprises of skilled and experienced Salesforce Administrators to assist you in successful implementation and operation of Salesforce in your organisation.

We apply proven methodologies & tools to simplify and accelerate complex, global Salesforce Implementations. We will further assist you with various Support Services from monitoring, maintenance and feature enhancement to ongoing administration and user assistance.

Clients can leverage our Salesforce Admin and Support services in any of the following ways:

Salesforce Ad-hoc Support

Salesforce.com ad hoc support is for companies who are looking for a one time help for a specific task. Our Salesforce.com consultants will understand your requirements and will give you an estimate of effort that it will take to complete the task. We have a well defined Salesforce maintenance & support methodology – that help us deliver to our customers with complete satisfaction.

Salesforce.com one time support or ad hoc support is billed based on hourly rate. Our hourly support rates are very nominal and transparent, and we bill based on actual hours spent on the client task.

Ongoing periodic maintenance

If your support need is long term you must look for Salesforce.com AMC or Ongoing Maintenance Support. For all your Salesforce.com support requirements a dedicated resource with a backup resource will be identified. Our resources will support you for a specified number of hours per month with more hours billed on hourly rate. You have option to pay monthly or annually.

The Ongoing Maintenance Support ensures that your Salesforce Implementation is never without any support and administrators are available with just a Support Request. We define the support process at the start of assignment according to client needs. We can set the service levels based on your specific needs.

If you are struggling with your Salesforce org and need immediate  assistance from a Salesforce expert – Get in touch with us